Cancellation & refunds
Effective 6 September 2026
Digital sales are final
First Client Ready is delivered as a downloadable digital kit. Once access has been supplied, we do not offer change-of-mind refunds or exchanges, including because you no longer need the kit or prefer another product. Please review the free preview, included files and software requirements before buying.
Before you pay
You may leave checkout without completing payment. If a payment is pending, use Check payment or contact support before trying again to avoid duplicate charges. There is no recurring subscription to cancel.
Problems we will resolve
Contact us for duplicate charges, failure to receive usable files, or content that is materially defective or substantially different from its description. We will investigate and provide the remedy required by applicable law, which may include replacement access, correction or a refund. This policy does not limit mandatory consumer rights.
How to contact us
Email support@plugpier.com with your Razorpay payment or order reference, purchase date and a description of the problem. Do not send card numbers, security codes, passwords or one-time codes. Please report issues promptly; no request deadline in this policy restricts a legal right.
Approved refunds
Where a refund is approved or legally required, it is returned through the original payment method. Processing and bank credit times depend on Razorpay and the bank; we will provide the available refund reference. Access to the paid download may be withdrawn after a refund.